Director of Growth & Operations

Erie, PA
Full Time
Experienced

Job Title: Director of Growth & Operations – Erie Branch

Location: Erie, Pennsylvania
Company: Ideal Home Health Agency
Employment Type: Full-Time
Reports To: Executive Leadership Team
Compensation: Competitive Salary + Profit Sharing

Position Summary
Ideal Home Health Agency is seeking an ambitious, entrepreneurial, and results-driven Director of Growth & Operations to lead the growth and success of our Erie branch.
This is a unique opportunity for a motivated leader to build and expand a home health agency location with significant growth potential. The Director of Growth & Operations will be responsible for increasing client census, developing referral relationships, recruiting and retaining caregivers, overseeing daily operations, ensuring regulatory compliance, and driving branch profitability.
The ideal candidate will possess a strong healthcare, business development, or management background and be excited by the opportunity to directly influence the growth and success of the Erie market. This position includes a profit-sharing component, allowing the successful candidate to share in the branch's financial success.
Primary Duties & Responsibilities
1. Business Development & Growth

  • Referral Development
  • Develop and maintain relationships with physicians, hospitals, discharge planners, case managers, social workers, schools, rehabilitation facilities, and community organizations.
  • Conduct outreach activities to increase agency visibility throughout the Erie market.
  • Attend networking events, healthcare meetings, and community functions.
  • Identify and pursue new referral opportunities.
  • Client Census Growth
  • Develop and implement branch growth strategies.
  • Work collaboratively with Intake, Nursing, and Administrative teams to convert referrals into admissions.
  • Monitor referral sources and admission trends.
  • Establish and achieve branch census growth goals.
  • Market Expansion
  • Identify underserved populations and growth opportunities.
  • Analyze local market conditions and competitor activities.
  • Recommend strategies to expand services and market share.
2. Operations Management
  • Branch Oversight
  • Oversee day-to-day operations of the Erie office.
  • Ensure smooth coordination between clinical, administrative, scheduling, recruiting, and billing functions.
  • Maintain a positive, professional, and productive office environment.
  • Compliance & Quality Assurance
  • Ensure compliance with all federal, state, payer, and agency requirements.
  • Assist with preparation for audits, surveys, and regulatory reviews.
  • Monitor branch performance indicators and quality metrics.
  • Ensure timely completion of required documentation and reporting.
  • Performance Monitoring
  • Review branch productivity, staffing levels, census trends, and operational efficiency.
  • Develop corrective action plans when necessary.
  • Present branch performance reports to executive leadership.
3. Recruitment & Staffing
  • Caregiver Recruitment
  • Develop recruiting strategies to attract qualified caregivers.
  • Participate in interviewing and selection processes.
  • Build relationships with community organizations, schools, and workforce development programs.
  • Employee Retention
  • Promote employee engagement and positive workplace culture.
  • Support employee onboarding and orientation activities.
  • Assist with employee recognition and retention initiatives.
  • Staffing Coordination
  • Collaborate with Scheduling and HR departments to ensure adequate staffing levels.
  • Monitor workforce needs based on branch growth.
4. Community Outreach & Relationship Management
  • Community Engagement
  • Serve as the primary representative of Ideal Home Health Agency in the Erie market.
  • Develop relationships with community leaders and healthcare stakeholders.
  • Promote agency services throughout the region.
  • Customer Service
  • Address client and referral source concerns promptly and professionally.
  • Promote exceptional customer service for clients, families, and referral partners.
5. Financial Performance & Profitability
  • Financial Management
  • Monitor branch revenue, expenses, and profitability.
  • Assist with budgeting and financial planning activities.
  • Identify opportunities to improve operational efficiency and financial performance.
  • Profit Sharing Performance
  • Participate in branch profit-sharing incentives based on established performance goals.
  • Contribute directly to branch revenue growth and profitability initiatives.
Qualifications
Required
  • Bachelor’s degree in healthcare administration, Business Administration, Marketing, Management, or related field preferred.
  • Minimum of three (2) years of experience in healthcare, home health, business development, operations management, or related field.
  • Strong leadership and relationship-building skills.
  • Excellent communication and presentation abilities.
  • Valid driver's license and reliable transportation.
Preferred
  • Experience in home health, healthcare sales, healthcare operations, or community-based services.
  • Existing relationships within the Erie healthcare market.
  • Experience in managing staff and operational performance.
  • Knowledge of Medicaid-funded home health services.
  • Knowledge, Skills & Abilities
  • Strong business development and networking skills.
  • Ability to work independently and drive results.
  • Excellent organizational and time management abilities.
  • Strong problem-solving and decision-making skills.
  • Ability to analyze operational and financial data.
  • Proficiency with Microsoft Office, Google Workspace, and healthcare software platforms.
  • Ability to lead teams and foster a positive workplace culture.
Physical Requirements
  • Ability to travel throughout the Erie service area.
  • Ability to attend meetings, community events, and referral visits.
  • Ability to sit, stand, walk, and operate standard office equipment.
Why Join Ideal Home Health Agency?
  • Competitive salary.
  • Profit-sharing opportunity.
  • Significant growth potential.
  • Opportunity to build and lead a growing branch.
  • Supportive leadership team.
  • Meaningful work serving clients and families in the community.
  • Opportunity to make a direct impact on the success of the Erie market.
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